Identity all over India can only be evidenced using the Aadhaar card. Aadhaar is a 12 digit unique number. It is solid proof of the Aadhaar cardholder that his or her information is accurate and legitimate. UIDAI (Unique Identification Authority of India) is the body that controls and operates the entire system of enrollment. For this, Aadhar enrollment centers work under the guidance and SOPs of the UIDAI to enroll people according to the Aadhaar Act. Within a decade, a large population of the country has been enrolled in the UIDAI database. In order to qualify as an Aadhaar applicant, one has to be in India for a minimum of 182 days in a year. We would like to make it clear that Aadhaar is not for NRI (Non-Resident Indian).
Anyone can apply for the Aadhaar card simply by visiting the nearest Aadhar enrollment office. Please keep in mind that you must carry the required documents otherwise your application will be rejected. It will take around three months from the date of application to get your Aadhaar card at your given address. The enrollment is free of cost as the Government wants to enroll as many people as possible to make its population statistics up to date. At the time of Aadhar enrollment, the data entry officer at the center will capture your biometric and demographic details. Demographic information is the name, DoB (date of birth), and address of the applicant while biometric information is the thumb, fingers, and eye scan.
As the UIDAI setup is quite complex and big, issues arise on a daily basis. The proper and timely resolution helps people to get the Aadhaar within 90 days or even earlier. Issues may be major or minor. Minor issues can easily be solved either via UIDAI (Unique Identification Authority of India) the official web portal or by visiting your nearest Aadhaar. However, major problems require frequent visits to Aadhaar Kendra and still, applicants are not able to solve discrepancies. In order to sort out the problems,
UIDAI has opened up an Aadhaar helpline for a week. As India is a country with diverse cultures and languages, it needs to facilitate people in their own local languages. That is why UIDAI has started helpline service in 13 languages that are widely spoken in various parts of the country. Any person who is willing to avail of helpline service can do so by calling 1947. This is a toll-free number so people will not be charged for sending the SMS. You can talk in your language with the call center agent. Apart from this, you can also avail helpline service via email option. For this, you have to send your complaint to firstname.lastname@example.org
This helpline service will operate from Monday to Saturday from 7 am to 9 pm while on Sunday the timings will be 8 am to 5 pm without any break.
The supportive languages in the helpline are Hindi, Urdu, English, Telugu, Tamil, Kannada, Malayalam, Gujarati, Punjabi, Marathi, Assamese, Oriya, and Bengali.